How can I find out the status of my order?
When you place an order with us, you should receive an email with invoice and shipping information.
Alternatively, information on your order can be found by viewing your store account. To find out the status of your order, click on Login at the top right corner of the page to view your My Account page. Once there, your order history and the status of your order should be displayed to you.
If you are still unable to find information on your order, please reach out to us via our email contact form.
Can I cancel or modify my order?
We do not typically allow for order cancellations or modifications after placing an order. If your order has been processed or shipped, then we will be unable to cancel your order.
However, we are willing to assist customers in order cancellations on a case-by-case basis provided that the customer contacts us immediately after the order has been made. We cannot guarantee cancellation or modification of your order, but if our staff sees your request immediately after purchase or in a timely manner, then we may be able to assist you in making changes.
Please use our email contact form if you would like to get in touch with us.
Who will be delivering my order and how long can I expect for it to arrive?
Our orders are shipped and delivered with FedEx.
What should I do if my delivery is lost or damaged from transit?
If your order has not been delivered within 1 week of your expected delivery date or your items have arrived damaged, please contact us immediately and we will do our best to resolve the issue for you.
To get in contact with our staff, please use the Contact Us form at the bottom of the website.
How do I unsubscribe from your mailing list?
To unsubscribe from our mailing list, open the original email that Aladdin sent and scroll to the bottom. There should be an Unsubscribe link located at the footer of the email which will allow you to unsubscribe from our mailing list.
Alternatively, you can contact us direct with our Contact form located at the bottom of our website.
What is Aladdin’s return policy?
Due to the nature of perishable goods, returns are not accepted. All other products can be returned under a case-by-case basis within 30 days, unless otherwise noted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please use our email contact form located at the bottom of our site. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any further questions, you can always contact us using the Contact Us form at the bottom of our site.
What forms of payment are accepted?
Here at Aladdin, we accept the following major credit cards and digital payment systems: Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay, & Shopify Pay.