Shipping & refund policy

Shipping

Orders of $95 or more ship free. Under $95, US orders ship for a flat $14.99 by air and usually arrive in about 7 days. For other countries, the shipping cost is shown at checkout.

We ship from Dallas, Texas and from Istanbul, Turkey, depending on where each item is in stock. For the exact cost and delivery options to your address, use the delivery estimate: it shows the live rates for the items in your cart.

Holiday orders: to receive your order before Christmas in the US, order by December 15.

Tracking: you get a shipping confirmation email with tracking once your order ships.

Returns and refunds

Food is perishable, so it can't be returned once delivered. If your order arrives damaged or wrong, or hasn't arrived within a week of its expected delivery date, contact us and we will do our best to resolve it.

Other items can be returned within 30 days, case by case, unused and in their original packaging. Contact us first: if the return is accepted, we send a return label and instructions. Full terms: Refund policy.